Legal
PanelGleam Solar Care (ABN 42 118 903 664), of Erskineville Road 35, 2043 Sydney, handles personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains what we collect, why, and how you can get it back or have it deleted.
When you enquire or book, we collect your name, mobile number, email address, service address and suburb, plus details about your solar system (size, panel count, roof type, inverter brand) and notes about access, birds or roof condition. If you pay by card, the payment is processed by our terminal provider — we never see or store full card numbers.
To quote your job accurately, plan height safety, turn up at the right address, produce your written condition report, issue invoices and receipts, honour the 24-month mesh warranty, and remind you when a clean is due. If you join a care plan, we keep a service history so the next visit is quicker.
We may send an occasional service reminder or seasonal note by SMS or email to existing customers. Every message includes an opt-out, and replying “STOP” or clicking unsubscribe removes you immediately. We do not sell, rent or swap contact lists with anyone.
Only where needed to do the job: our scheduling and invoicing software providers, our payment terminal provider, and our accountant for tax records. If a job needs a licensed electrician or roof plumber, we’ll ask your permission before passing on your details. We may disclose information where required by law.
Records are kept in password-protected cloud accounts with two-factor authentication, on servers located in Australia or, in the case of some software providers, overseas. Paper job sheets are kept in a locked cabinet at our registered address. Customer and job records are retained for seven years to meet tax and warranty obligations, then securely destroyed. Unsuccessful quote enquiries are deleted after 12 months.
This site does not use advertising trackers or third-party analytics pixels. Web fonts are loaded from Google Fonts, which means your browser contacts Google’s servers and your IP address is visible to them for that request. Our hosting provider keeps standard server logs (IP address, browser type, pages requested) for security and troubleshooting, for up to 30 days.
Our condition reports are written notes and sketches. Where a customer asks us to record a fault for an installer claim, any file created is shared only with that customer and deleted from our devices once sent.
You can ask for a copy of what we hold about you, have it corrected, or ask us to delete anything we’re not legally required to keep. Email privacy@panelgleam.online or ring 351 961 236 185 and we’ll respond within 30 days at no charge. If you’re not satisfied with how we’ve handled a privacy matter, you can refer it to the Office of the Australian Information Commissioner at oaic.gov.au.
If our practices change, we’ll update this page and adjust the “last updated” date shown in the left rail. Material changes affecting existing customers will also be notified by email.